Read a decent team-building book…
June 16, 2008
Called “Inside the Magic Kingdom” by Tom Connellan.
Here’s my quick takeaways:
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“In the service sector, everyone is your competition.”
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“Internal customers look for the same things as external customers.”
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“Pay attention to detail”
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“Everyone walks the talk”
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“Every time a customer comes in contact with your company you have an opportunity to create value.”
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Emerson: What you do thunders above your head so loudly, I cannot hear the words you speak.
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“The trick is to turn commons sense into common practice.”
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“Everything walks the walk”
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“Everyone needs to focus on providing what customers want – even people who never come in direct contact with customers”
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“Customers are best heard through many ears.”
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“Reward, recognize, and celebrate.”
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“The absence of feedback can cause people to withdraw their commitment.”
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“The two most common by-products of phenomenal success are arrogance and complacency.”
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“I am a kxy pxrson and nxxdxd vxry much.” - Xvxryonx makxs a diffxrxncx.”
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“To achieve good teamwork and optimize customer loyalty, you have to break down the silos.”
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Moose on the way to work!
May 27, 2008
Two young moose. Siblings? Let’s hope I don’t run into them when they are bigger. They’d wreck havoc on the little car I am now driving.
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Colby-Sawyer IR Team takes a break
May 23, 2008
Some of my new colleagues share a well deserved break and enjoy an afternoon lunch and each other’s company.
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The new Google Android operating system is letting the creative juices flow for future mobile device applications:
http://www.msnbc.msn.com/id/24582069/
I particularly like the key idea. I have too many key farbs and if the manufacturers would just get the form size of the devices down to something that fits on my wrist. I hate the “where’s-my-phone-drill” everytime the phone rings.
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Visual BI
May 5, 2008
Search Engine Analysis
April 28, 2008
Making the Census Fun!
April 28, 2008
This is another neat mashup:
http://www.cynergysystems.com/blogs/blogs/andrew.trice/strikeiron/Dashboard.html
Directors of Admissions might find it useful.
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Good Mashup
April 28, 2008
I like alexa, but this site puts a few of these web traffic analysis sites together at one site.
