For the many devoted readers of my blog, I have been busy working on a few things and my new blog, which I hope to release in a few months. 🙂
Author Archives: ken
Put Cell phones to work in the classroom.
Makes sense to me.
The end of the beginning for Facebook or is it yesterday's news.
If the parents are hanging out there, will the kids stay?
Decent article on implementing BI
Here's a respectable article on what it takes for the current state of BI implmentation at small to mid-sized institutions.
How could consumer tech BD Live influence collaboration and education?
Assuming that consumer technology is a signifitant driver of innovation in the educational arena, the possibilities of interactive Blue-Ray (BD Live) holds out much potential - if it catches on in the consumer arena first of course. Just imagine the possibilites after reading:
Microsoft Live email
This article makes a strong argument for outsourcing email:
Read a decent team-building book...
Called “Inside the Magic Kingdom” by Tom Connellan.
Here's my quick takeaways:
“In the service sector, everyone is your competition.”
“Internal customers look for the same things as external customers.”
“Pay attention to detail”
“Everyone walks the talk”
“Every time a customer comes in contact with your company you have an opportunity to create value.”
Emerson: What you do thunders above your head so loudly, I cannot hear the words you speak.
“The trick is to turn commons sense into common practice.”
“Everything walks the walk”
“Everyone needs to focus on providing what customers want – even people who never come in direct contact with customers”
“Customers are best heard through many ears.”
“Reward, recognize, and celebrate.”
“The absence of feedback can cause people to withdraw their commitment.”
“The two most common by-products of phenomenal success are arrogance and complacency.”
“I am a kxy pxrson and nxxdxd vxry much.” - Xvxryonx makxs a diffxrxncx.”
“To achieve good teamwork and optimize customer loyalty, you have to break down the silos.”