About ken

Ken is the Director of MIS and Instructional Technology at Plymouth State University where he enjoys the opportunity to work with energetic, intelligent, motivated, competent and caring colleagues to advance the integration of technology into the institutional academic and administrative environments in the effort to promote a more informed citizenry.

How could consumer tech BD Live influence collaboration and education?

Assuming that consumer technology is a signifitant driver of  innovation in the educational arena, the possibilities of interactive Blue-Ray (BD Live) holds out much potential - if it catches on in the consumer arena first of course.    Just imagine the possibilites after reading:




Read a decent team-building book...

Called  “Inside the Magic  Kingdom”  by Tom Connellan.

Here's my quick takeaways:

  • “In the service sector, everyone is your competition.”
  • “Internal customers look for the same things as external customers.”
  • “Pay attention to detail”
  • “Everyone walks the talk”
  • “Every time a customer comes in contact with your company you have an opportunity to create value.”
  • Emerson: What you do thunders above your head so loudly, I cannot hear the words you speak.
  • “The trick is to turn commons sense into common practice.”
  • “Everything  walks the walk”
  • “Everyone needs to focus on providing what customers want – even people who never come in direct contact with customers”
  • “Customers are best  heard through many ears.”
  • “Reward, recognize, and celebrate.”
  • “The absence of feedback can cause people to withdraw their commitment.”
  • “The two most common by-products of phenomenal success are arrogance and complacency.”
  • “I am a kxy pxrson and nxxdxd vxry much.”  - Xvxryonx makxs a diffxrxncx.”
  • “To achieve good teamwork and optimize customer loyalty, you have to break down the silos.”